Privacy Policy

Personal Information You Provide

When you register and use our Platform, we may collect:

Automatically Collected Information

We automatically collect:

• • Device information (IP address, browser type, operating system)
• • Usage data (pages visited, time spent, features used)
• • Log files and analytics data
• • Cookies and similar tracking technologies

Information from Third Parties

We may receive information from:

• • Identity verification services
• • Payment processors
• • Social media platforms (if you choose to connect accounts)
• • Background check providers (for advisor verification)

Primary Uses

We use your information to:

• • Create and maintain your account
• • Facilitate connections between seekers and advisors
• • Process payments and transactions
• • Provide customer support
• • Improve our Platform and services

Communication

We may use your information to:

• • Send service-related notifications
• • Provide updates about your account or sessions
• • Send marketing communications (with your consent)
• • Respond to your inquiries and requests

Safety and Security

We use information to:

• • Verify user identities
• • Prevent fraud and abuse
• • Ensure platform safety and compliance
• • Investigate violations of our Terms

With Other Users

We share limited information to facilitate connections:

With Service Providers

We share information with trusted third parties who assist our operations:

• • Payment processors (for transaction processing)
• • Identity verification services
• • Cloud hosting providers
• • Analytics and marketing service providers
• • Customer support platforms

Legal Requirements

We may disclose information when required by law or to:

• • Comply with legal processes or government requests
• • Protect our rights, property, or safety
• • Investigate potential violations of our Terms
• • Respond to emergencies involving personal safety

Business Transfers

In case of merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

Security Measures

We implement industry-standard security measures:

Access and Control

You have the right to:

• • Access your personal information
• • Update or correct inaccurate information
• • Delete your account and associated data
• • Export your data in a portable format
• • Opt-out of marketing communications

Communication Preferences

You can manage your communication preferences through:

• • Account settings
• • Unsubscribe links in emails
• • Contacting our support team

Regional Rights

Depending on your location, you may have additional rights under:

• • GDPR (European Union)
• • CCPA (California)
• • Other applicable privacy laws

Retention Periods

We retain information for different periods based on its purpose:

• • Account information: Until account deletion plus 30 days
• • Transaction records: 7 years for financial compliance
• • Communication logs: 2 years for support purposes
• • Analytics data: 26 months in aggregated form

Deletion Requests

Upon account deletion, we will:

• • Remove personal information from active systems
• • Retain necessary information for legal compliance
• • Anonymize data used for analytics and improvement

Cookie Types

We use several types of cookies:

• • Essential cookies: Required for platform functionality
• • Analytics cookies: Help us understand usage patterns
• • Preference cookies: Remember your settings and preferences
• • Marketing cookies: Deliver relevant advertisements

Cookie Management

You can control cookies through:

• • Browser settings
• • Our cookie preference center
• • Third-party opt-out tools

Cross-Border Processing

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers.

Transfer Mechanisms

We use approved transfer mechanisms such as:

• • Standard Contractual Clauses
• • Adequacy decisions
• • Binding Corporate Rules

Updates

We may update this Privacy Policy periodically. Significant changes will be communicated through:

• • Email notifications
• • Platform announcements
• • Updated effective dates

Continued Use

Continued use of our Platform after policy updates constitutes acceptance of the revised terms.