1. Acceptance of Terms

By accessing or using AskFellow ("Platform," "Service," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Platform.

2. Description of Service

AskFellow is a peer-to-peer online platform that connects support seekers with advisors for virtual meetings and consultations. We facilitate connections but do not provide the actual advisory services.

2.1 User Types

• Support Seekers: Users seeking advice, guidance, or support
• Advisors: Users providing advice, guidance, or support services

3. User Registration and Accounts

3.1 Account Creation

• Users must provide accurate, current, and complete information during registration
• Users must be at least 18 years old to create an account
• Each user may maintain only one active account

3.2 Account Security

• Users are responsible for maintaining the confidentiality of their account credentials
• Users must notify us immediately of any unauthorized use of their account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. User Responsibilities and Conduct

4.1 General Conduct

Users agree to:

• Use the Platform in compliance with all applicable laws and regulations
• Provide truthful and accurate information
• Respect other users and maintain professional conduct
• Not engage in harassment, discrimination, or inappropriate behavior

4.2 Prohibited Activities

Users may not:

• Impersonate others or provide false information
• Share contact information to circumvent our platform
• Engage in illegal activities or promote harmful content
• Attempt to hack, disrupt, or damage the Platform
• Solicit users for services outside the Platform during the first 30 days of connection

5. Advisor-Specific Terms

5.1 Qualifications and Representations

Advisors represent that they:

• Have the necessary qualifications, skills, and experience to provide their services
• Will provide services professionally and ethically
• Hold any required licenses or certifications for their area of expertise

5.2 Service Limitations

• Advisors may not provide medical, legal, or financial advice unless properly licensed
• Advisors must clearly communicate the scope and limitations of their services
• Emergency situations should be directed to appropriate emergency services

6. Payment Terms

6.1 Fees and Payments

• Support seekers pay advisors directly through our secure payment system
• Hourly rates are set by individual advisors
• Platform fees may apply and will be clearly disclosed

6.2 Payment Processing

• Payments are processed securely through our third-party payment providers
• Refunds are subject to our refund policy and individual advisor policies
• Users are responsible for any applicable taxes

6.3 Platform Fees

• We charge a service fee of 15% per transaction
• Fees are deducted from payments before transfer to advisors
• Fee structure may change with 30 days' notice

7. Meetings and Sessions

7.1 Scheduling and Conduct

• Meetings are arranged through our platform's scheduling system
• Users must attend scheduled meetings or provide reasonable notice of cancellation
• All meetings must be conducted through our approved platforms

7.2 Recording and Privacy

• Meeting recordings require consent from all participants
• Users are responsible for maintaining confidentiality of session content
• We do not monitor or record sessions unless required by law

8. Platform Responsibilities and Limitations

8.1 Our Role

We provide:

• A platform for connecting users
• Payment processing services
• Basic user verification
• Customer support

8.2 Limitations

We do not:

• Guarantee the quality or outcome of advisory services
• Verify professional credentials beyond basic identity verification
• Monitor the content of private sessions
• Provide professional advice ourselves

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimer

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

9.3 Third-Party Content

We are not responsible for the accuracy, completeness, or quality of advice provided by advisors on our platform.

10. Intellectual Property

10.1 Platform Rights

All platform content, features, and functionality are owned by us and protected by intellectual property laws.

10.2 User Content

Users retain ownership of their content but grant us license to use it for platform operations and improvement.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.

12. Termination

12.1 User Termination

Users may terminate their accounts at any time through account settings.

12.2 Platform Termination

We may suspend or terminate accounts for:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended inactivity
• At our discretion with or without cause

13. Dispute Resolution

13.1 User Disputes

Disputes between users should first be resolved directly. We may provide mediation services but are not obligated to resolve user disputes.

13.2 Platform Disputes

Any disputes with the Platform shall be resolved through binding arbitration in Singapore.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Users will be notified of significant changes and continued use constitutes acceptance of modified Terms.

15. Governing Law

These Terms are governed by the laws of Singapore without regard to conflict of law principles.

16. Contact Information

For questions about these Terms, please contact us at:

• Email: legal@askfellow.com
• Address: Singapore
• Phone: +65 1234 5678

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.